📦 Shipping & Returns Disclaimer
Southern Designs Creative
Effective Date: January 1, 2026
By placing an order with Southern Designs Creative, you agree to the following shipping and return policies.
📦 Shipping Policy
All items are handmade to order or finished in small batches, so processing times may vary.
Processing Time
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Orders are typically processed within 1-3 business days, unless otherwise stated.
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Custom or made-to-order items may require additional time.
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You will be notified if there are any delays.
Shipping
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We ship via trusted carriers (USPS and UPS.
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Shipping times are estimates and are not guaranteed.
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Southern Designs Creative is not responsible for delays caused by the shipping carrier, weather, or other unforeseen circumstances.
Shipping Address
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Customers are responsible for providing an accurate shipping address.
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We are not responsible for orders shipped to incorrect or outdated addresses provided at checkout.
📦 Lost, Stolen, or Delayed Packages
Once an order has been shipped and tracking has been provided:
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Southern Designs Creative is not responsible for lost or stolen packages.
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If your package is marked delivered but cannot be found, please contact the shipping carrier directly.
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We will assist when possible but cannot guarantee replacements or refunds for these situations.
📦 Damaged Items
We take care in packaging, but if your item arrives damaged:
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You must contact us within 48 hours of delivery
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Provide clear photos of:
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The damaged item
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Packaging
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We will review and determine if a replacement or store credit will be issued.
🔁 Returns & Exchanges
Due to the handmade and custom nature of our products:
Returns
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Returns are accepted within 30 days of delivery on non-custom items only
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Items must be:
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Unused
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In original condition
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Customer is responsible for return shipping costs
Non-Returnable Items
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Custom or personalized orders
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Made-to-order items
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Sale or clearance items
Exchanges
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Exchanges may be accepted on a case-by-case basis
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Customer is responsible for shipping costs unless the item is defective
💳 Refunds
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Refunds are issued once the returned item is received and inspected
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Original shipping costs are non-refundable
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Refunds will be issued to the original payment method
⚠️ Product Disclaimer
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All items are handmade, and slight variations in color, size, and finish are normal and part of the product’s unique character
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Wood products may have natural imperfections such as knots, grain variations, or minor cracks
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Colors may vary slightly due to lighting and screen settings
📞 Contact Us
For any questions or concerns, please contact:
Southern Designs Creative
📞 (843) 455-4434
🌐 southernDESIGNScreative.com
🔒 Legal Disclaimer
Southern Designs Creative reserves the right to update or modify this policy at any time without prior notice. By purchasing from us, you acknowledge and agree to these terms.